Managing Dynamics of Challenging Customers
PUBLIC
Key Learnings
  • Handling conflict professionally

  • Deal with challenging customer moments

  • Strive for solutions

The workshop objective is to offer sound insight and practical skills into how a team’s attitude and behaviours influence the outcome of challenging customer moments. A number of activities are woven through the framework of the session to ensure skill and confidence development with regard to the effective management and resolution of conflict. You will have the skills to minimise the magnitude of conflict scenarios in the workplace.

  • Understanding Conflict
  • Prioritising Conflict Prevention
  • Conflict Resolution Methods
  • Striving for Solutions

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course overview

Frontline Staff, Supervisors, Managers, Owners

One day workshop – 9:30am – 4:30pm.

This is a professional development workshop with no assessments.

There are no requirements.

This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.

If you have purchased a ticket but cannot attend, please contact the Program Manager ( yvonne.chow@retail.org.au) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded or a change fee may occur.

24 May 2018 Thu 9:30 AM - 4:30 PM
Brisbane
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