Sales & Service Excellence
PUBLIC
Key Learnings
  • Defining Your Service As a Product

  • Understanding Customer Choice

  • Creating 6 Critical Customer Moments

The workshop investigates in a practical and interactive way, the concept of service as a product, the art of being chosen and the six customer moments that connect a customer and a retailer. The aim of the workshop is to both provide strategy as well as inspiration in creating a great service culture.

Topics covered

  • Defining Your Service As a Product
  • Understanding Customer Choice
  • The Growing Expectations in the World of Service
  • Creating 6 Critical Customer Moments

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course overview

Frontline Staff, Supervisors, Managers, Owners

One day workshop – 9:30am – 4:30pm.

This is a professional development workshop with no assessments.

There are no entry requirements.

This workshop is subject to change or cancellation if minimum number of participants is not reached. We will endeavour to notify you as early as possible. Your ticket can be transferred to the next available workshop of the same topic or you can request a refund.

If you have purchased a ticket but cannot attend, please contact the Program Manager ( yvonne.chow@retail.org.au) to have your ticket transferred to a later date. If you cancel within 24 hours of a workshop date, please note that your ticket cannot be refunded or a change fee may occur.

15 Aug 2018 Wed 9:30 AM - 4:30 PM
Melbourne
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