Planning a career in retail industry
This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Participants enrolling in this qualification generally are jobseekers interested in retail industry.
They are typically individuals to be competent in the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
Possible job roles for individuals with this Qualification are business to business sales officer, sales representative and customer service officer.
Qualification entry requirement
- There are no Qualification entry requirements to this course
ARA entry requirement
- The participants are required to have internet access and basic technology skills when undertaking this qualification.
- Entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment/prior the commencement of the course. Where the outcome indicates that the participant requires additional support for their LLN skills, it would be reviewed on case by case basis.
- Participants must have the ability to undertake a work placement (ARA will assist in sourcing an appropriate workplace).
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Pathways from the qualification
- After achieving SIR20216 Certificate II in Retail Services, individuals may undertake:
- SIR30216 Certificate III in Retail
Please click the unit below to get more information
- SIRXCEG001 – Engage the customer
- SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
- SIRXIND001 – Work effectively in a service environment
- SIRXIND003 – Organise personal work requirements
- SIRXPDK001 – Advise on products and services
- SIRXRSK001 – Identify and respond to security risks
- SIRXWHS002 – Contribute to workplace health and safety
- FSKLRG09 – Use strategies to respond to routine workplace problems
- SIRRINV001 – Receive and handle retail stock
- SIRXSLS001 – Sell to the retail customer
- SIRXIND002 – Organise and maintain the store environment
- SIRXIND004 – Plan a career in the retail industry
- Please note: government funding may be available for eligible candidate.
- Please refer to the current Statement of Fees for further details on ARA Retail Institute website.
This course will be delivered over 7 weeks - 13 weeks.
Please refer to the downloadable brochure (SIR20216 Certificate II in Retail services) above for more details.
The assessment process will include the gathering of evidence to demonstrate the student’s competence. You will be advised of the assessment requirements at the beginning of each unit through documented assessment tasks that will clearly outline all required tasks that must be completed to achieve competence within the specified unit.
Your competencies for each unit will be assessed through the following assessment methods:
Knowledge Assessment Tool (KAT)
- The assessment focuses on assessing the knowledge evidence of the unit of competencies in the form of written questions.
Skills Application Tool (SAT)
- The assessment focuses on assessing the performance evidence of the units of competencies in the form of practical demonstration.
Retail Innovation Tool (RIT)
- This assessment is started with case study / facts / specific retail standard to explore and provide you with some insights by answering the questions and implement them in the different context.
Supervisor Report (SP)
- The report is completed during work placement.
Practical Demonstration (PD)
- This demonstration is completed during the work placement.