Engaging the customer
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required.
Participants enrolling in this qualification will be employed in a Retail environment and will have completed a Certificate II in Retail and / or have relevant experience in a Retail environment as per the entry requirements.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Qualification entry requirement
- There are no Qualification entry requirements to this course
ARA entry requirement
- The participants are required to have internet access and basic technology skills when undertaking this qualification.
- Entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment/prior the commencement of the course. Where the outcome indicates that the participant requires additional support for their LLN skills, it would be reviewed on case by case basis.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Pathways from the qualification
- After achieving SIR30216 Certificate III in Retail , individuals may undertake:
- SIR40316 Certificate IV in Retail Management
Please click the unit below to get more information
- SIRXCEG001 – Engage the customer
- SIRXCEG002 - Assist with customer difficulties
- SIRXCEG003 - Build customer relationships and loyalty
- SIRXCOM002 - Work effectively in a team
- SIRXIND001 - Work effectively in a service environment
- SIRXRSK001 - Identify and respond to security risks
- SIRXSLS001 - Sell to the retail customer
- SIRXWHS002 - Contribute to workplace health and safety
- SIRRINV002 - Control stock
- SIRRRTF001 - Balance and secure point-of-sale terminal
- SIRXIND005 - Develop personal productivity
- SIRRMER001 - Produce visual merchandise displays
- SIRXMKT001 - Support marketing and promotional activities
- Please note: government funding may be available for eligible candidate.
- Please refer to the current Statement of Fees for further details on ARA Retail Institute website.
This course will be delivered over 7 months with a total Volume of Learning of 1206 hours. This will be achieved by scheduling classes for 1 day (2 hours per day) per month over 7 months.
The total volume of learning will comprise of the following:
- 7 work based sessions (2 hours per session) completed over 7 months = 14 hours
Email + telephone communication as required
- Approx. 2 hours
- Approx. 20 hours of homework/research per month (over 7 months) = 140 hours
On the job application
- 7 months (150 hours per month) = 1050 hours
The assessment process will include the gathering of evidence to demonstrate the student’s competence. You will be advised of the assessment requirements at the beginning of each unit through documented assessment tasks that will clearly outline all required tasks that must be completed to achieve competence within the specified unit.
Your competencies for each unit will be assessed through the following assessment methods:
Knowledge Assessment Tool (KAT)
- The assessment focuses on assessing the knowledge evidence of the unit of competencies in the form of written questions.
Skills Application Tool (SAT)
- The assessment focuses on assessing the performance evidence of the units of competencies in the form of practical demonstration.
Retail Innovation Tool (RIT)
- This assessment is started with case study / facts / specific retail standard to explore and provide you with some insights by answering the questions and implement them in the different context.