Leading a frontline team
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
Participants enrolling in this qualification will be employed in a Retail environment and will have completed a Certificate III in Retail and / or have relevant experience in a Retail environment as per the entry requirements.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
Qualification entry requirement
- have achieved a Certificate III in Retail
ARA entry requirement
- have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
- The participants are required to have internet access and basic technology skills when undertaking this qualification.
- Entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment/prior the commencement of the course. Where the outcome indicates that the participant requires additional support for their LLN skills, it would be reviewed on case by case basis.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Pathways from the qualification
- After achieving SIR40316 Certificate IV in Retail Management, individuals may undertake:
- Diploma of Leadership
Please click the unit below to get more information
- SIRXTAD002 - Develop the retail frontline
- SIRXHRM001 - Recruit team members
- SIRXMGT002 - Lead the frontline team
- SIRXHRM002 - Maintain employee relations
- SITXHRM002 - Roster staff
- SIRRRTF002 - Monitor store financials
- SIRXSLS003 - Achieve sales results
- SIRXCEG004 - Create customer culture
- SIRRMER003 - Coordinate visual merchandising activities
- SIRXWHS003 - Maintain workplace safety
- SIRXRSK002 - Maintain store security
- Please note: government funding may be available for eligible candidate.
- Please refer to the current Statement of Fees for further details on ARA Retail Institute website.
This course will be delivered over 7 months with a total Volume of Learning of 1206 hours. This will be achieved by scheduling classes for 1 day (2 hours per day) per month over 7 months.
The total volume of learning will comprise of the following:
- 7 work based sessions (2 hours per session) completed over 7 months = 14 hours
Email + telephone communication as required
- Approx. 2 hours
- Approx. 20 hours of homework/research per month (over 7 months) = 140 hours
On the job application
- 7 months (150 hours per month) = 1050 hours
The assessment process will include the gathering of evidence to demonstrate the student’s competence. You will be advised of the assessment requirements at the beginning of each unit through documented assessment tasks that will clearly outline all required tasks that must be completed to achieve competence within the specified unit.
Your competencies for each unit will be assessed through the following assessment methods:
Knowledge Assessment Tool (KAT)
- The assessment focuses on assessing the knowledge evidence of the unit of competencies in the form of written questions.
Skills Application Tool (SAT)
- The assessment focuses on assessing the performance evidence of the units of competencies in the form of practical demonstration.
Retail Innovation Tool (RIT)
- This assessment is started with case study / facts / specific retail standard to explore and provide you with some insights by answering the questions and implement them in the different context.