RTO Information

The ARA Retail Institute is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.

The ARA Retail Institute is a key specialist on the Service Skills Australia (Industry Skills Council) Advisory Board which provides advice and direction on training packages and funded training to government. This relationship facilitates access to information relating to industry training packages, funding streams and future opportunities. Some of the current and potential funding streams are outlined below.


ACT Training and Education


The Priorities Support Program is a training initiative funded by the ACT Government

The ACT Education and Training Directorate (the Directorate) is responsible and accountable for the provision of strategic advice and overall management of vocational education and training (VET) and higher education.


Download ACT – Statement of Fees


Smart and Skilled


Smart and Skilled is a reform of the NSW Vocational Education and Training (VET) system. It’s helping people in NSW get the skills they need to find a job and advance their careers.


Download NSW – Statement of Fees


Training Queensland


The Department of Education, Training and Employment is committed to ensuring Queenslanders have the education and skills they need to contribute to the economic and social development of Queensland.


Download QLD – Statement of Fees


Skills Tasmania


Skills Tasmania is responsible for planning, purchasing and supporting the delivery of vocational education and training (VET) services for Tasmania.

ARA Retail Institute is proud to be Skills Tasmania Endorsed RTO as having met the objectives of the system to assist Skills Tasmania with raising and assuring the quality of government subsidised training for Tasmanian learners and employers.


Download TAS – Statement of Fees


Skills First


A new approach to training will be implemented, setting a high benchmark for training quality, and supporting the courses that are most likely to lead to employment.

This training is delivered with Victorian and Commonwealth Government funding.


Individuals enrolling into a Skills First funded qualification must consider the following when accepting funding:


[+] Have you already enrolled into a government subsidised course this year?

You can enrol in a maximum of two government-subsidised courses in one year (including courses on the approved Foundation Skills List).

For the purposes of Schedule 1, Clause 2.3 of VET Funding Contract: An individual is eligible to commence a maximum of two government subsidised courses.

For the purposes of Schedule 1, Clauses 2.7 and 2.8 of this Schedule 1 – VET Funding Contract, if an individual is seeking to enrol in an qualification listed on Approved Pre- Apprenticeship and Pathway Qualifications will not be counted towards the course maximums.


[+] Have you already enrolled into a government subsidised course at the same level than the one you are seeking to enrol?

You can only receive two government-subsidised places at the same qualification level over a lifetime.

You can only ever begin a maximum of two government-subsidised courses at the same qualification level. This restriction does not apply to courses on the Foundation Skills List, Victorian Certificate of Education (VCE)/Victorian Certificate of Applied Learning (VCAL), to students transitioning from a superseded qualification to the current version of the same qualification to a current version or recommencing training in the same qualification with either at the same or a different training provider).


Download VIC – Statement of Fees


Future Skills WA



As the WA economy grows and diversifies, the outlook for jobs is constantly changing. Future Skills WA is about investing in training that equips people to take up jobs that are, or will be, in high demand in Western Australia.

To do this, Future Skills WA guarantees training will be subsidised in State priority courses for eligible students where a training place is available.

“The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment”


Download WA – Statement of Fees

The ARA Retail Institute welcomes you to your education program. We put the skills and knowledge needs of the retail industry at the core of our focus. We are proud to have had a high proportion of the industry positively impacted by our programs and will work hard to ensure that you too have a positive experience.

We recognise that learning is a life long journey and often we learn the most through hands-on experience. Therefore, we endeavour to ensure that your program is not only engaging and enjoyable but also, practical. Our role is to create an environment in which our participants will learn best and facilitate the program in a way that you can take from it the knowledge and skills you need to be competent in the qualification you are aiming to achieve.

We are confident that you will benefit from your program through the competencies that you will gain and through your engagement with others on your journey of learning.


Enrolment Requirements and Terms & Conditions

Complaint and Appeal

Despite all efforts of ARA Retail Institute to provide satisfactory services to its students, complaints may occasionally arise that require formal resolution. The following procedures provide students the opportunity to have any issues relating to a substantiated complaint or appeal resolved and resolutions reached that attempt to satisfy all parties involved. This complaints and appeals process will be at no cost to the student (unless referred to a third party).

Read Complaint and appeals – policy and procedures


Quality Indicator


Learner Engagement and Employer Satisfaction Survey  = “These indicators are based on a survey of [number] students (and if applicable) and [number] employers. This sample represents [percentage] per cent of this organisation’s training delivery in the [201X] calendar year. The students (if applicable) and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines”


Competency Completion Reports = “Competency completions, in this case, are a measure of volume.”